Privacy Policy

This Privacy Policy explains how Matalisi collects, uses, and protects information when you use our marketplace, classifieds, e-commerce, and e-services platform.

1. Information we collect

Account information (name, email, phone, profile details).
Order and payment information needed to process purchases and deliver/pick up items.
Store and listing information you provide (products, services, descriptions, media).
Enquiries and lead details (request quote / book appointment) including messages and contact details.
Support communications you send to us.

2. How we use your information

To provide and improve our services and customer experience.
To process orders, update delivery/pickup progress, and manage returns.
To notify store vendors about enquiries and appointments so they can respond.
To send important service notifications and transaction updates.
To prevent fraud, comply with legal obligations, and keep the platform secure.

3. Sharing of information

With vendors/stores for the purpose of fulfilling your order or responding to your enquiry.
With delivery/pickup partners where required to complete logistics and updates.
With payment service providers and banking partners to process transactions.
With regulators or authorities when required by law.

4. Data security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

5. Your choices

You can update your profile details from your account. You can also request support through support@matalisione.com.

6. Contact

Questions about this Privacy Policy should be sent to support@matalisione.com.